Struggling to find items on the website?

TRY USING THESE STRATEGIES TO IMPROVE WEB SEARCH RESULTS! IF THESE HELPFUL HINTS DO NOT ANSWER A SPECIFIC QUESTION, PLEASE REACH OUT TO THE ExpertMed SALES TEAM AT 1-800-998-4661.

There are many ways to search for specific items on the ExpertMed website. Less is always more when searching through the website. Most items can be found using just the first 3-4 letters or numbers in the search term, manufacturer number or NDC code – "SYR"; "SUT"; "MONO"; "SIMP"; "RIM"; "8881".

For a more specific inquiry, some quick and easy techniques include searching by

Some special order, branded, or hard-to-find products are only available directly from a First Veterinary Supply sales representative.

CSOS Signing Application FAQs

I don't believe I have the required software installed, what should I do?

I need additional help! What should I do?

Live Support is Available

ExpertMed provides web support from 9:00am to 5:00pm EST Monday through Friday:

I am getting the following prompt, what should I do?


Missing Permissions

Due to increased security with Java you may receive this prompt, if you do you will need to add theharvarddruggroup.com to your Java Exception List:

  1. Go to your windows Control Panel and then:
    • If you are viewing by Category, click on Programs > Java
    • If you are viewing by Name, click on Java
    (This will open the Java Control Panel)
  2. Click on the security tab
  3. Click on Edit Site List... under Exception Site List
  4. Add https://www.theharvarddruggroup.com to your exception list


Enabling Java - Chrome

Click "Always run on this site"

Enabling Java - IE

Click "Allow"

Enabling Java - IE

Click "Enable"

Giving the Applet permission to Run

Click "Run" and if you do not want to see this prompt again check "Do not show this again for apps from the publisher and location above"

Blocking components - Windows XP

Click "No"

Blocking components - Windows

Click "Don't Block"

JCE Files

If you don't already have the required JCE files, the applet will download them for you. You will just need to close and restart your browser if you get this screen.